IT Operations Director

3 weeks ago

Stoughton, Massachusetts, United States Matter Surfaces Full time
Job Title: Director of IT Operations

Matter Surfaces Inc. is a leading commercial flooring company with a national sales footprint. We are seeking a highly skilled and experienced Director of IT Operations to join our team.

Job Summary

The Director of IT Operations will be responsible for the overall planning, organizing, and execution of all technology and system functions across the organization. This includes directing the integration and implementation of IT operations, computer hardware, operating systems, communications, software applications, and data processing.

Key Responsibilities
  • Direct the integration and implementation of IT operations, computer hardware, operating systems, communications, software applications, and data processing.
  • Ensure the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
  • Directs and participates in the execution of technology production tasks according to a documented schedule that meets or exceeds customer expectations.
  • Produces detailed timeline and organizational communication for each project and implements effective project control by monitoring, managing, and reporting the status.
  • Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions.
  • Directs and prioritizes the workload of team personnel. Mentoring and developing staff by providing education and training opportunities.
  • Reviews all designs, code, and unit test plans, where applicable.
  • Collaborates with business leaders and approves all business requirements prior to the technical solution. Leads or participates on all hardware and software evaluations and maintains vendor contracts.
  • Perform liaison duties between users, operations, and technology personnel and vendors.
  • Audit current infrastructure and plan future IT needs by consulting with people at all levels about the current work systems and deciding how improvements could be made.
  • Analyze the information needs of the organization and develop technological solutions to satisfy those needs.
  • Set the priorities for systems developments, maintenance, and operations – develop policies to ensure proper system utilization and compliance.
  • Control the security aspects of IT systems, maintaining a current Disaster Recovery Plan to reduce organizational risk.
  • Manage software licenses, maintenance agreements, warranties, etc. – participate in the annual budgeting of these expenses.
Requirements
  • Prior hands-on experience developing and/or implementing NetSuite is highly desired.
  • Microsoft Office 365 suite knowledge required – as operations move to the cloud, hands-on experience with SharePoint and cloud backups is necessary.
  • Strong and current knowledge of different approaches to mid-sized business technology infrastructure solutions.
  • Customer-focused, business-minded, organized, and process-oriented. Project management skills are a must.
  • Strong communication and influencing skills with an ability to interact with all levels of the organization.
  • Ability to operate at both the strategic and tactical levels will be critical to success. Competency to develop technology solutions and strategies and both manage and participate in their execution.
  • Proven ability to recruit, develop, and motivate an effective technology team.
  • Strong team player and builder (a collaborator). It is important that this individual be able to manage up, across, and down in a proactive fashion.
  • Self-motivated. This position enjoys both significant support, but also autonomy.
Education and Experience
  • BS/BA plus 5-7 years' experience in building a high-performing technology team and achieving aggregate and personal goals.
  • Knowledge and/or direct experience with Business Intelligence, Data Visualization, and/or planning and forecasting tools. All of these may become future projects that are led by this position.
  • Moderate to excellent user of MS Office Suite (PowerPoint, Excel, Word, etc.).
Technical Competencies
  • Knowledge or understanding of C# and/or JavaScript or other 4GL language.
  • Legacy MS Windows OS, Windows Desktop (7 & 10), Microsoft Office 365, Report Writing Software (Crystal Reports or SSRS), ERP Software (NetSuite), Relational Databases, Microsoft SQL Server.
  • Windows Server 2003/2008/2012, Active Directory.
  • Networking basics (LAN, WAN, WIFI).
  • Phone Systems (RingCentral and NEC on premises).
  • Network vendor management.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The ability to communicate orally with others (co-workers, management, customers, vendors).
  • Regular use of a telephone and e-mail for company communication.
  • Constantly operates a computer and other office machinery.
  • Good manual dexterity for the use of office equipment and tools.
  • Specific vision abilities including; close, distant, color, peripheral vision, depth perception, and the ability to adjust focus.
  • Sitting or standing for extended periods (up to 75%).

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