Warranty Service Representative Position
3 weeks ago
Williams Homes is a leading homebuilder in Southern California, founded in 1997 on the principles of integrity, trust, and partnership. We are committed to delivering quality homes and exceptional customer service. As a Warranty Service Representative, you will play a critical role in ensuring our homeowners receive the best possible experience.
Job Summary:The Warranty Service Representative is responsible for delivering quality warranty service to new homeowners in assigned communities/territory. This includes coordinating with subcontractors, superintendents, and other tradespeople to ensure completion and quality.
Key Responsibilities:- Perform quality walks, new homeowner walk-throughs, house-to-home walks, 60-day walks, and 11-month walks with homeowners.
- Work with superintendents to ensure homes are prepared for homeowner walk-throughs.
- Educate new homeowners on features of their home, identifying items that may need repairs and delivering the home in move-in condition.
- Schedule subcontractor or vendor work for warranty repairs.
- Complete minor repair work, including carpentry, patching, and painting.
- Supervise trade contractors completing warranty repairs to ensure all issues are addressed and quality repairs are made.
- Obtain homeowner walk-throughs and warranty sign-offs.
- Update Punchlist Manager with notes and photo documentation and report any issues to the Warranty Service Director.
- Manage incoming emergency after-hours calls for resolution to emergency warranty issues.
- Attend weekly construction, sales, customer service team meetings per project.
- Maintain a good relationship with homeowners, subcontractors, and other Williams Homes team members.
- High school diploma required.
- 2-3 years minimum construction fit and finish or repair experience.
- Ability to read, understand, and interpret construction documents.
- Ability to manage a heavy and evolving workload independently and successfully.
- Attention to detail, excellent organization skills, and ability to perform efficiently and accurately in a fast-paced dynamic environment.
- Strong written and verbal communication skills.
- Knowledge of MS 365, Outlook, Word, Excel, and other standard office equipment.
- Ability to lift 50lbs, stand for long periods of time, climb ladders, and access small spaces.
Williams Homes is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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