Customer Service Representative
4 days ago
Customer Service Representative Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering questions in a timely and professional manner.
Key Responsibilities:
- Provide world-class customer service to our clients, responding to inquiries and resolving issues in a timely and professional manner.
- Assist customers with loans, check cashing, wire transfers, money orders, and bill payments.
- Work with team leads to meet and exceed monthly goals.
- Accurately assist customers with loan applications to completion.
- Answer any and all customer questions.
- Use company best practices to provide consistent and amazing customer service.
- Work with money, being able to reconcile a cash drawer accurately.
- Listen and build relationships with customers and teammates.
- Participate in ongoing learning and development.
- Happily complete other responsibilities assigned by management.
Requirements:
- High School Graduate or equivalent.
- Phone Customer Service experience preferred.
- Dedication to helping others.
- Experience in a service-related field (cash handling experience preferred).
- Must be willing to work in an environment where performance will be measured and judged.
- Must have reliable transportation and travel to various locations to meet staffing demands.
- Understand the demands of working in a retail environment.
- Excellent sales skills focused on growing the company.
- Must be observant and have great judgment.
- Stay coachable.
- Computer proficiency required.
Work Environment:
Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AAP/EEO Statement:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities.
The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law.
This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources.
Employees can raise concerns and make reports without fear of reprisal.
Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.
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