Night Audit Guest Services Representative

2 weeks ago


Bozeman, Montana, United States Bird Dog Equity Partners LLC Full time
Job Title: Night Audit Guest Services Representative

Bird Dog Equity Partners LLC is seeking a Night Audit Guest Services Representative to join our team. As a Night Audit Guest Services Representative, you will be responsible for managing all aspects of guest accommodations, including check-in and check-out tasks, managing online and phone reservations, and providing information about hotel amenities and services.

About the Role

This is a part-time position that requires a strong attention to detail, excellent customer service skills, and the ability to work independently. The successful candidate will be responsible for:

  • Performing all check-in and check-out tasks
  • Managing online and phone reservations
  • Informing guests about payment methods and verifying their credit card data
  • Registering guests and collecting necessary information
  • Welcoming guests upon their arrival and assigning rooms
  • Providing information about hotel amenities and services
  • Responding to guests' inquiries in a timely and professional manner
  • Liaising with housekeeping staff to ensure all rooms are clean and tidy
  • Tending and folding laundry when needed
  • Confirming group reservations and arranging personalized services for VIP customers
  • Upselling additional facilities and services when appropriate
  • Maintaining updated records of bookings and payments
  • Running reports and auditing systems to close out the day
Requirements

To be successful in this role, you will need:

  • Work experience as a hotel Front Desk Agent, Receptionist, Night Audit, or similar role
  • Experience with property management software is a plus
  • Understanding of how travel planning websites operate
  • A strong desire to learn and develop
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hospitality-related field is an asset
  • Willingness to work over nights, weekends, and holidays
What We Offer

Bird Dog Equity Partners LLC offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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