Night Audit Guest Services Representative
2 weeks ago
Bird Dog Equity Partners LLC is seeking a Night Audit Guest Services Representative to join our team. As a Night Audit Guest Services Representative, you will be responsible for managing all aspects of guest accommodations, including check-in and check-out tasks, managing online and phone reservations, and providing information about hotel amenities and services.
About the RoleThis is a part-time position that requires a strong attention to detail, excellent customer service skills, and the ability to work independently. The successful candidate will be responsible for:
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Informing guests about payment methods and verifying their credit card data
- Registering guests and collecting necessary information
- Welcoming guests upon their arrival and assigning rooms
- Providing information about hotel amenities and services
- Responding to guests' inquiries in a timely and professional manner
- Liaising with housekeeping staff to ensure all rooms are clean and tidy
- Tending and folding laundry when needed
- Confirming group reservations and arranging personalized services for VIP customers
- Upselling additional facilities and services when appropriate
- Maintaining updated records of bookings and payments
- Running reports and auditing systems to close out the day
To be successful in this role, you will need:
- Work experience as a hotel Front Desk Agent, Receptionist, Night Audit, or similar role
- Experience with property management software is a plus
- Understanding of how travel planning websites operate
- A strong desire to learn and develop
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hospitality-related field is an asset
- Willingness to work over nights, weekends, and holidays
Bird Dog Equity Partners LLC offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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Night Audit Guest Services Representative
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