Front Desk Representative

19 hours ago


National City, California, United States Excel Hotel Group Full time
{"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a skilled Front Desk Agent to join our team at Excel Hotel Group. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front desk area.", "Responsibilities": "
  • Welcomes guests in a friendly and professional manner, providing information on hotel services and room location.
  • Registers guests, issues room keys, and answers phones in a prompt and courteous manner.
  • Up-sells rooms to maximize hotel revenue and accurately processes all cash and credit card transactions.
  • Issues, controls, and releases guest safe-deposit boxes, and communicates any outstanding guest requests or issues to management.
  • Responds appropriately to guest complaints and makes service recovery gestures to ensure total guest satisfaction.
", "Qualifications": "
  • 1-2 years of customer service experience.
  • Ability to stand for 8 hours.
  • Basic knowledge of computers and software, including ability to use email, word processing, spreadsheet software, and hotel management system.
", "Benefits": "
  • Excellent benefits, including medical, dental, life, PTO, and 401k with company match for full-time associates.
  • Travel discount program.
  • Opportunity to grow and promote from within.
", "Compensation": "$17.50 per hour", "Equal Opportunity Employer": "Excel Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."}

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