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Clinical Operations Manager

2 months ago


Mooresville, North Carolina, United States Illumia Full time
About the Role

Gentiva is a leading provider of healthcare services, and we are seeking a highly skilled Clinical Operations Manager - Advanced Illness Management to join our team. This role will report directly to the VP of Palliative Clinical Services and will be responsible for assisting in the development, implementation, and evaluation of operational policies and procedures, processes, and education.

Key Responsibilities
  • Quality Outcomes: Monitor and evaluate quality outcomes in the area of responsibility to ensure delivery of high-quality patient care and services.
  • Team Support: Ensure team members provide the appropriate resources and training to support the division in producing desired outcomes.
  • Partnerships: Develop and maintain key partnership relationships with value-based physician partners, Accountable Care Organizations (ACOs), physicians, and other healthcare entities to support clinical delivery models.
  • Regulatory Compliance: Assist in ensuring that palliative Advanced Illness Management (AIM) meets and exceeds all applicable regulatory or state agency requirements, and assumes responsibility for the readiness of all palliative AIM location inspections, surveys, and reviews, including state licensure, federal certifications, and accreditations by implementing the company's systems, policies, and standards.
About You
  • Education: RN required, NP highly preferred.
  • Experience: Experience in Hospice and/or Palliative Care, Oncology, Acute Care, or Home health.
  • Licensure: Unencumbered and active RN license in the state of residence as required by state for level of licensure, NP preferred.
  • Certification: Certification if NP.
  • Management Experience: 2 years previous managerial and/or educator experience in healthcare.
  • Value-Based Care Experience: Experience with Medicare FFS, ACO, or value-based care delivery is preferred.
  • Travel: Approximately 75-80% travel required.
We Offer
  • Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO.
  • Professional Growth and Development Opportunities.
  • Competitive Salaries.
  • Mileage Reimbursement.