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Service Operations Manager

1 month ago

Mooresville, North Carolina, United States Woodward Management Partners Full time
Service Director Job Description

A variety of skills and experience may be required for this role. Please ensure you check the overview below carefully.


BASIC PURPOSE:

  • Responsible for all phases of maintenance operations while operating within budgeted financial goals of the property under the direction of the Community Director.
  • Performs various maintenance duties necessary to maintain and enhance the value of the community.
  • Handles repairs and improvements of occupied and vacant apartments.
  • Works as a team participant to ensure the community meets the quality maintenance standards set by Woodward Management Partners, Regional Director, and the Community Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Represent Woodward Management Partners in a professional manner at all times. Maintain a professional, courteous attitude when dealing with residents, vendors, subordinates, employees, and the general public.
  • Ensure that the property complies with Federal Fair Housing laws and the Americans with Disabilities Act as well as city, county, and state rules and regulations.
  • Be aware of and operate within OSHA standards and company safety policies at all times.
  • Communicate with the Community Director regarding any issues that adversely impact property operations and ultimate financial success.
  • Make daily decisions to ensure that expenses are controlled as outlined in the approved operating budget.
  • Gather bids for capital work for annual budget preparation.
  • Inspect the property daily to maintain superior curb appeal and identify safety issues.
  • Perform assigned maintenance tasks and service requests in a timely manner (24 to 48 hours) pending parts order.
  • Manage the inventory of 'ready' apartments to support the community's leasing efforts. Follow company standards of 3 to 5 business days on turns.
  • Conduct property light inspections to ensure that all exterior lights are in operational order. Maintain a Preventative Maintenance schedule.
  • Performs on-call emergency service as required.
  • Assists in keeping the grounds and common areas free of trash and debris.
  • Assists the Community Director in the management of subcontractors or performs the work normally assigned to a subcontractor based on the skill set of the employee.
  • Performs other duties as assigned.

POSITION REQUIREMENTS:

  • Must have a valid driver's license, dependable transportation, and be able to accommodate a rotating on-call schedule.
  • Must be able to lift up to 50 lbs and exert 50 lbs of force.
  • Must be able to endure walking, squatting, bending, balancing, climbing, kneeling, crawling, and prolonged standing.
  • Must be able to use hands to grip power and hand tools.
  • Must be HVAC certified. CPO is preferred. All candidates must pass a background check and drug screen. We are an equal opportunity employer.

BENEFITS:
100% Paid Employee Healthcare
Dental, Vision, & LTD Coverage
Paid PTO & Holiday Time
401k Investment Plan
Employee Apartment Discount & Employee Referral Programs

EOE STATEMENT:
We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.