Food and Beverage Operations Manager

1 week ago


Asheville, North Carolina, United States Gecko Hospitality Full time
Director of Food and Beverage Job Description

We are seeking a highly skilled and experienced Director of Food and Beverage to oversee all aspects of our food and beverage operations at Gecko Hospitality. The ideal candidate will have a strong background in the hospitality industry, with extensive knowledge of food and beverage operations, including banquet services, restaurants, room service, bar/lounge, and catering.

Key Responsibilities:
  • Strategic Planning: Develop and maintain a strategic plan for the food and beverage department that aligns with the overall goals of the hotel.
  • Operations Management: Oversee all aspects of food and beverage operations including planning, organizing, directing, coordinating, budgeting, forecasting, purchasing, inventory control, staffing levels, training programs, menu development, and pricing strategies.
  • Guest Satisfaction: Monitor guest satisfaction levels through regular feedback from guests as well as online reviews to ensure high-quality service standards are met.
  • Staff Management: Establish performance standards for all staff members within the department including hiring criteria, training programs, and staff development initiatives.
  • Compliance: Ensure compliance with health codes and regulations while maintaining high standards of cleanliness throughout all areas of responsibility.
  • Supplier Management: Manage relationships with suppliers/vendors to negotiate competitive pricing for goods and services while maintaining quality standards.
  • Collaboration: Collaborate with other departments such as sales/marketing to develop promotions/events that drive revenue for the hotel's outlets.
  • Performance Monitoring: Conduct regular meetings with the management team to review performance metrics (i.e. revenue/profitability targets), discuss challenges/opportunities within the department or hotel as a whole.
  • Budgeting: Prepare annual budgets for all outlets in conjunction with accounting/finance teams; monitor expenses regularly to ensure financial targets are being met or exceeded.
Qualifications:
  • Education: Bachelor's degree in hospitality management, business administration or relevant field.
  • Experience: Minimum of 5 years of experience in a senior food and beverage management role at an upscale hotel or resort.
  • Leadership Skills: Strong leadership skills with a track record of successfully managing and developing teams.
  • Communication Skills: Exceptional communication, interpersonal, and problem-solving abilities.
  • Industry Knowledge: In-depth knowledge of food and beverage operations including industry trends, best practices, and current technologies (i.e. POS systems).
  • Revenue Growth: Proven ability to drive revenue growth through innovative ideas and effective cost-control measures.
  • Flexibility: Flexibility to work evenings, weekends, and holidays as needed.


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