Healthcare Access Coordinator

2 weeks ago

Danville, Pennsylvania, United States Geisinger Health System Full time
Location:
Geisinger Medical Center

Shift:
Daytime Hours

Scheduled Weekly Hours:
40

Worker Type:
Regular Employee

Exemption Status:
Non-Exempt

Job Summary:
This position involves a full-time day shift, offering the flexibility to work from home or the office, with no weekend or holiday commitments. Previous experience in telemedicine is highly valued.

Key Responsibilities:

As the first point of contact for the department, you will manage and execute front office operations efficiently. Your responsibilities will include registering incoming patients, facilitating their journey through the healthcare process, and scheduling follow-up appointments as needed.
  • Check patients in for their appointments and ensure accurate demographic verification.
  • Oversee all check-in procedures, monitor patient wait times, and communicate any changes to patients.
  • Interpret insurance responses and understand guidelines to assign appropriate insurance categories.
  • Provide necessary disclosure and privacy information to patients, securing required legal and financial signatures.
  • Discuss financial responsibilities with patients and collect fees at the time of service when applicable.
  • Explain the purpose of regulatory forms and assist patients in completing them.
  • Conclude patient visits by scheduling any required follow-up appointments, including specialty services.
  • Manage multi-channel communications regarding appointments, referrals, prescriptions, and inquiries.
  • Inform patients or guarantors about expected financial responsibilities, including copays and deductibles, and collect payments accordingly.
  • Process cash postings in accordance with departmental guidelines.
  • Adhere to organizational policies, HIPAA regulations, and maintain patient confidentiality.
  • Independently manage work queues to ensure timely resolution of accounts.
  • Maintain productivity and quality standards.
  • Ensure high confidentiality standards are upheld.
  • Accurately manage medical record maintenance and releases.
  • Assist with referrals and pre-certifications during patient encounters.
  • Effectively utilize and maintain patient recall and reschedule lists.
You will be accountable for fulfilling all job-specific responsibilities and complying with organizational policies and procedures. The statements in this profile are not exhaustive but represent typical elements necessary for successful job performance.

Position Details:

GEISINGER BENEFITS:
  • Comprehensive benefits package (health, dental, and vision) effective from day one.
  • Multiple medical plan options, including an expanded network for remote employees and dependents.
  • Pre-tax savings plans with flexible spending accounts (FSA) and health savings accounts (HSA).
  • Company-funded life insurance, short-term, and long-term disability coverage.
  • 401(k) plan with automatic contributions from Geisinger.
  • Generous paid time off (PTO) plan allowing quick accrual of time.
  • Tuition reimbursement up to $5,000 annually.
  • MyHealth Rewards wellness program to enhance health while earning financial incentives.
  • Family-oriented support, including adoption and fertility assistance, parental leave, and military leave pay.
  • Employee Assistance Program (EAP) offering referrals for childcare, eldercare, and pet care, along with free legal guidance and mental health support.
  • Optional benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, and more.
Education:
High School Diploma or Equivalent (GED) - Required

Experience:
Minimum of 1 year of relevant work experience - Preferred

Skills:
Clerical skills, effective communication, customer service, and confidentiality practices.

OUR PURPOSE & VALUES:
Our mission is centered around caring for our patients, members, students, and communities.
  • KINDNESS: We treat everyone with the respect we wish to receive.
  • EXCELLENCE: We value colleagues who strive for excellence with humility.
  • LEARNING: We share knowledge to prepare caregivers for the future.
  • INNOVATION: We seek new and improved ways to serve our patients and community.
  • SAFETY: We ensure a safe environment for all.
We provide healthcare benefits for both full-time and part-time roles from day one, including vision and dental coverage. We foster a collaborative and collegial atmosphere, recognizing that a diverse workforce enhances our strength. We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds.

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