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Danville, Pennsylvania, United States Geisinger Health System Full timeJob SummaryGeisinger Health System is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring a positive patient experience by providing exceptional customer service and handling patient inquiries with empathy and professionalism.Key ResponsibilitiesCoordinate and...
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Danville, Pennsylvania, United States Geisinger Health System Full timeJob SummaryGeisinger Health System is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring a positive patient experience by providing exceptional customer service and handling patient inquiries with empathy and professionalism.Key ResponsibilitiesCoordinate and...
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Patient Access Coordinator
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Danville, Pennsylvania, United States Geisinger Health System Full timeJob SummaryGeisinger Health System is seeking a skilled Patient Access Representative to join our team. As a Patient Access Representative, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.Key ResponsibilitiesRegister patients for appointments and accurately verify demographicsCoordinate and...
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Danville, Pennsylvania, United States Geisinger Health System Full timeJob SummaryGeisinger Health System is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring a positive patient experience by providing exceptional customer service and handling patient inquiries with empathy and professionalism.Key ResponsibilitiesRegister...
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Patient Access Coordinator
2 months ago
Geisinger's Patient Access Representatives (PARs) are skilled communicators who handle patient inquiries every day - all while maintaining empathy, professionalism and providing a positive patient experience.
Key Responsibilities- Coordinate and perform front line office activities in an effective and efficient manner for the department.
- Greet and register incoming patients, support the patient check out process and schedule future appointments as applicable.
- Responsible for checking patients in for appointments and accurately verifying demographics.
- Assure all check-in procedures are completed and monitor patient wait times, communicating changes to the patient as necessary.
- Read and interpret insurance responses.
- Understand general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
- Ensure patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
- Communicate financial obligations to patients and collect fees at time of service as appropriate.
- Communicate the purpose of and complete all necessary regulatory forms with patient.
- Complete patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
- Process multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
- Notify patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collect accordingly.
- Perform cash posting following department guidelines.
- Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
- Maintain high regard for confidentiality.
- Accurately perform medical record maintenance and releases.
- Assist with referrals and pre-certifications, at the time of encounter.
- Properly utilize and maintain patient recall and reschedule lists.
- High School Diploma or Equivalent (GED)
- Minimum of 1 year-Related work experience
- Certification(s) and License(s): Clerical I, Communication, Customer Service, Office Politics And Confidentiality
