Customer Service Representative

4 days ago


Key Largo, Florida, United States CRG Corporation Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team in Largo, Florida. As a key member of our customer-facing team, you will play a vital role in ensuring exceptional customer experiences across various touchpoints.

About the Role

This is a 26-week opportunity offering fluctuating hours between 7am and 4pm, 8am and 5pm, 9am and 6pm, and 10am and 7pm. You will be responsible for providing top-notch support to customers, business partners, and drivers, fostering strong relationships and resolving issues promptly.

Responsibilities
  • Respond to customer inquiries via phone and email with professionalism and courtesy.
  • Manage customer complaints effectively, maintaining a calm and composed demeanor.
  • Analyze and resolve problems or issues in a timely and satisfactory manner.
  • Monitor delivery route progress to ensure seamless operations.
  • Verify stamps on haul-away pods through scanning.
  • Process changes or cancellations to delivery orders efficiently.
Qualifications
  • Prior experience with Microsoft Office applications such as MS Project, Word, Excel, and PowerPoint.
  • High school diploma or equivalent required.
  • At least one year of related experience preferably within a call center environment.
  • Demonstrated customer service skills with a proven ability to resolve issues satisfactorily.
  • Multitasking and organizational skills with a focus on delivering exceptional results under pressure.

This is a salaried position offering an estimated $31,080 per year, based on 26 weeks of work at $15.50 per hour.

About CRG Corporation

CRG Corporation is a dynamic organization committed to innovation and excellence in serving its customers. We offer a supportive environment where professionals can grow and thrive.



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