Customer Service Representative

10 hours ago


Largo, Florida, United States ONICON Full time
About the Role

We are looking for a highly motivated and organized CUSTOMER SERVICE REPRESENTATIVE - ORDER MANAGEMENT to join our team. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  1. Handle inbound and outbound customer calls, ensuring that all customer inquiries are addressed professionally and efficiently
  2. Enter customer orders into our ERP system and communicate order confirmations to customers
  3. Process customer demands and ensure accurate order fulfillment
  4. Generate invoices and credit memos for customer orders
Requirements
  • Exceptional phone communication skills for both inbound and outbound calls
  • Strong written communication abilities
  • Excellent problem-solving and time-management skills
  • Ability to multitask effectively in a fast-paced environment
  • High level of professionalism when interacting with customers and team members

The ideal candidate will have at least 2 years of experience in a technical customer service environment and a high school diploma or equivalent. We offer a competitive salary of $55,000 - $65,000 per year, based on experience.



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