Insurance Service Representative Specialist

3 days ago


Key Largo, Florida, United States Insurance Connection of South Florida Full time

Job Title: Insurance Service Representative Specialist

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Company Overview

At Insurance Connection of South Florida, we value our role in serving the vibrant Key Largo community. Our team is dedicated to delivering outstanding service and fostering strong relationships with clients.

Salary

$55,000 - $65,000 per year, depending on experience.

Job Description

We are seeking a skilled Licensed Insurance Service Representative to join our team. As a key player, you will be instrumental in ensuring customer satisfaction by addressing client inquiries, offering tailored insurance solutions, and maintaining high standards of service.

Responsibilities

  • Client Assistance: Assist policyholders with inquiries, claims, and policy clarifications in a professional manner.
  • Policy Updates: Ensure that clients' insurance policies are up-to-date by processing their requests for amendments and adjustments.
  • Data Management: Accurately maintain and update customer information in the company's database.
  • Complaint Resolution: Manage customer complaints efficiently and in a respectful manner, providing satisfactory solutions and escalating issues when necessary.
  • Customer Retention: Develop strong relationships with clients to foster loyalty and ensure repeat business.
  • Collaboration: Work with team members to improve service delivery and share best practices.
  • Learning: Stay informed about changes in insurance policies and industry standards to provide accurate information to clients.

Requirements

  • Licensing: Valid insurance customer service representative (4-40) license is required.
  • Experience: Demonstrated experience in customer service within the insurance industry preferred.
  • Communication Skills: Strong verbal and written communication skills with an emphasis on clarity and empathy.
  • Customer Focus: Must possess a friendly, customer-focused attitude and a desire to assist clients in a professional manner.
  • Organizational Skills: Excellent organizational abilities with a keen attention to detail.
  • Team Player: Ability to work collaboratively with colleagues to achieve team goals and enhance customer satisfaction.

Benefits

  • Hourly Base Salary + Bonus Opportunities
  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Career Growth Opportunities
  • Retirement Plan
  • Hands on Training
  • Mon-Fri Schedule
  • Casual Fridays
  • Team Culture
  • Paid Holidays


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