Receptionist (Part-Time) - Customer Service Representative

5 days ago

Louisville, Kentucky, United States ServiceSource Full time

Job Summary

This position offers a competitive hourly rate of $17.20 with additional benefits, including $4.57 in Health and Welfare (H&W). As a key member of our team, you will be responsible for operating a multi-line switchboard efficiently, meeting the necessary requirements set by the VA Medical Center.

Primary Responsibilities

  • Operate a government-provided E-Private Branch Exchange switchboard with 28 central office trunks, 24 FTS trunks, and 24 IT trunks for 1800 telephones, responding to calls in acquired order.
  • Operate the paging system for hospital pagers and overhead paging system.
  • Make various daily announcements as requested by Veteran Affairs (VA) staff.
  • Gather patient information as requested.
  • Retrieve the inpatient roster from the Emergency Room.

Additional Responsibilities

  • Retrieve the Gains and Losses Report from the Emergency Room. Receive a regular published listing from various departments regarding on-call staff and direct calls to those locations.
  • Act as a liaison between the Membership Services and the Medical Center, monitoring 24 code green alarms and 4 manually activated burglar/code green alarms.
  • Act as a liaison between the Medical Center and electrical contractor, monitoring fire emergencies and following code red procedures. Respond to walk-up traffic with requested information regarding the location of patients, clinics, and offices.
  • Respond to code blues.
  • Maintain the Lost and Found log and tag all articles.
  • Direct courier deliveries of items to the appropriate department.
  • Clean and sanitize the work area(s) after every shift.
  • Complete the Shift Report and log all codes that occurred during the shift.
  • Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

  • A high school diploma or General Educational Development (GED) is required.
  • One year of experience in a high-demand and fast-paced environment is preferred.
  • The ability to obtain a VA security clearance is mandatory.

Knowledge, Skills, and Abilities

  • The ability to operate a PC with functional knowledge of Microsoft Office, primarily Microsoft Word and Excel, as well as Windows graphical users' interface.
  • Basic typing skills are required.
  • A working knowledge of medical staff and departments.
  • The ability to read, write, and receive written and/or verbal instructions.
  • Excellent verbal communication skills for interfacing with customers.
  • An individual who can relate well to people at all levels of an organization.
  • The ability to add, subtract, solve practical problems, and deal with a variety of variables in situations where limited standardization exists.
  • The ability to work all shifts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, use hands to finger, handle, or feel, and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

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