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Customer Service Receptionist

2 months ago

Louisville, Kentucky, United States Bear Paddle Services Full time

The Customer Service Receptionist plays a crucial role in ensuring a positive experience for families, fostering an enjoyable atmosphere while also promoting and facilitating swim lesson enrollments. The front office serves as the primary hub for all offerings, assisting families with tours, guiding them through the enrollment process, scheduling, and addressing inquiries.

Key Responsibilities

  • Commit to providing a safe, enjoyable, and results-oriented experience for families.
  • Maintain a clean, secure, and welcoming environment.
  • Foster a positive atmosphere for both customers and team members.
  • Deliver high-quality customer service and possess comprehensive knowledge of all program offerings.
  • Communicate effectively and courteously through phone, email, and face-to-face interactions.
  • Conduct facility tours and assist families in navigating the premises.
  • Follow up on leads and conduct sales calls to enhance student enrollment.
  • Complete daily operational tasks while adhering to the established curriculum with a week-by-week focus.
The Customer Service Receptionist reports to the Swim School Manager and the Customer Service & Sales Manager.

Qualifications
  • Background check is mandatory.
  • Must demonstrate reliability and consistency.
  • Strong customer service skills and effective verbal communication are essential.
  • Availability to work evenings and weekends is required.
  • Preferred: 2+ years of experience in administration or sales.
Benefits Include
  • 401k plan, medical, and dental insurance for full-time employees.
  • Complimentary swim lessons for immediate family members.
  • Starting pay rate of $14/hr.
  • Consistent work schedules.
  • Opportunities for career advancement.