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Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Vitality Living Stony Brook. As a key member of our community, you will be responsible for providing exceptional customer service to our residents and their families.

Key Responsibilities
  • Front Desk Management: Manage the reception desk continuously during assigned periods and perform administrative duties.
  • Communication: Respond to residents' and their families' questions and concerns, and share important information with the Executive Director or Business Office Director as necessary.
  • Emergency Response: Respond and handle emergency situations in a calm and professional manner.
  • Mail Distribution: Organize incoming mail and ensure it is distributed to the appropriate person.
  • Training and Development: Attend and participate in onboarding and annual training, in-services, and team member meetings as requested.
  • Additional Duties: Perform other duties as assigned by the Business Office Director.
Requirements
  • Age Requirement: Must be at least 18 years old.
  • Education: High school diploma or GED.
  • Communication Skills: Ability to speak effectively to groups of customers or team members.
  • Language Proficiency: Demonstrate ability to communicate effectively in English, both verbally and in writing.
  • Interpersonal Skills: Must have patience, tact, a cheerful disposition, and enthusiasm, as well as the ability to handle residents based on their individual maturity levels.
  • Health Requirements: Meet state or provincial health-related requirements.
Benefits
  • Monthly and Quarterly Bonuses: Receive monthly and quarterly perfect attendance bonuses.
  • 401(k) Plan: Participate in our 401(k) plan.