IT Field Service Technician

3 weeks ago

Suffern, New York, United States raymour and flanigan Full time
Job Summary

Raymour Flanigan is seeking a highly motivated and organized IT Field Service Technician to join our team. As a Field Service Technician, you will play a critical role in ensuring the smooth operation of our organization's technology infrastructure.

Key Responsibilities
  • Respond promptly to IT-related issues reported by associates or identified during routine site visits.
  • Diagnose and resolve hardware, software, and network problems efficiently.
  • Be the go-to person for IT-related matters at various locations.
  • Collaborate with store managers and associates to address their technology needs.
  • Monitor and address network, telephony, and other IP equipment outages.
  • Ensure seamless communication and connectivity across sites.
  • Execute hands-on tasks related to IT infrastructure, including equipment installation, cabling checks, and equipment replacement.
  • Experience with installation and termination of interior structured low-voltage copper and fiber data cabling.
  • Conduct regular preventive maintenance on network devices, servers, and peripherals.
  • Maintain an accurate inventory of IT assets.
  • Inspect equipment racks, replace fans, and clean filters as needed.
  • Manage the replacement schedule for uninterruptible power supply (UPS) batteries.
  • Visit stores regularly to build strong relationships with associates.
  • Act as the face of IT, addressing concerns and collecting feedback.
  • Proactively identify open or unreported IT issues, escalating critical issues promptly.
  • Quickly replace faulty components to minimize downtime.
  • Create and update network diagrams and floor plans documenting configurations, procedures, and troubleshooting steps.
  • Install and configure new equipment such as kiosks, TVs, and people counters ensuring proper functionality and integration.
  • Train associates on IT-related matters.
  • Design and display informative signs in breakrooms.
  • Assist during new store openings by setting up IT infrastructure.
  • Educate associates on cybersecurity best practices to foster a security-conscious culture.
Requirements
  • High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Network+, CCNA) preferred.
  • Proven experience in IT support, troubleshooting, and preventive maintenance.
  • Strong communication skills and ability to work independently.
  • Valid driver's license.
  • Clean driving record for at least one year.
  • Ability to drive for extended periods.
  • Experience using GPS technology.
  • Familiarity with network equipment, cabling, and power systems.
  • Customer service-oriented mindset.
  • Sense of ownership and pride in your performance and its impact on company's success.
  • Good time-management skills.
  • Great interpersonal, communication, and documentation skills.
  • Must be a team player and be able to communicate well with the IT team and stakeholders.
  • Must be able to work safely from lifts and/or ladders when needed.
  • Flexible schedule.
Benefits
  • Excellent Health, Dental & Vision Coverage.
  • 401(k) with a Company Match.
  • Paid Vacation and Holidays.
  • Health Savings Account.
  • Flexible Spending Account.
  • Training and Development.
  • Tuition Reimbursement Program.
  • Generous Merchandise Discount.
  • Short & Long Term Disability.
  • Group Life Insurance.
  • Specified Disease Insurance.

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