Pharmacy Support Specialist

1 month ago


Philadelphia, Pennsylvania, United States Mindlance Full time
Job Summary

The Pharmacy Technician I role at Mindlance is a critical position that requires exceptional customer service skills and a strong understanding of pharmacy operations.

Key Responsibilities
  • Provide timely and accurate support to pharmacies and prescribers through inbound telephone inquiries.
  • Educate prescribers on formulary and prior authorization processes to ensure seamless communication.
  • Enter customer data and relevant information into our documentation tool to maintain accurate records.
  • Assist members with pharmacy benefit inquiries and provide clear resolutions to their concerns.
  • Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
  • Effectively communicate issues and resolutions to customers and internal staff to maintain a high level of customer satisfaction.
Requirements

Recent PBM and/or pharmacy experience is required for this role, with a minimum of 3 to 5 years of experience in a similar position.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.



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