Pharmacy Support Specialist
4 weeks ago
Job Summary:
The Pharmacy Technician I role at Della Infotech is a critical position that requires a high level of customer service and technical skills. As a Pharmacy Technician I, you will be responsible for providing front-line support to customers, pharmacies, and prescribers in our National Customer Care Center.
Key Responsibilities:
- Provide real-time support to pharmacies with point of service inquiries.
- Educate prescribers on formulary and prior authorization processes.
- Enter customer data and other relevant information into our documentation tool.
- Assist members with pharmacy benefit inquires.
- Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
- Effectively communicate issues and resolutions to customers and appropriate internal staff.
Requirements:
- 3 to 5 years Recent PBM and/or pharmacy experience
- HS Diploma/GED
- Bachelor's Degree or equivalent experience preferred
- Pharmacy Technician Certification (PTCB, NCCT, or ExCpt) preferred
Additional Information:
This is a full-time position with a standard 8-hour workday and 40-hour workweek. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
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