Pharmacy Support Specialist
3 weeks ago
Job Summary:
Integrated Resources is seeking a highly skilled Pharmacy Technician I to provide exceptional customer support in our National Customer Care Center. As a key member of our team, you will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers, consistently meeting established productivity, schedule adherence, and quality standards.
Key Responsibilities:
1. Provide real-time support to pharmacies with point of service inquiries.
2. Educate prescribers on formulary and prior authorization processes.
3. Enter customer data and other relevant information into our documentation tool.
4. Assist members with pharmacy benefit inquires.
5. Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
6. Effectively communicate issues and resolutions to customers and appropriate internal staff.
Requirements:
HS Diploma/GED
Bachelor's Degree or equivalent experience preferred
Skills:
3 to 5 years Recent PBM and/or pharmacy experience
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