Pharmacy Support Specialist

3 weeks ago


Philadelphia, Pennsylvania, United States Della Infotech Full time
Job Summary:

The Pharmacy Technician I role at Della Infotech is a critical position that requires exceptional customer service skills and a strong understanding of pharmacy operations. As a key member of our team, you will be responsible for providing front-line support to our diverse portfolio of customers, handling inbound telephone inquiries, and consistently meeting established productivity, schedule adherence, and quality standards.

Key Responsibilities:
1. Provide real-time support to pharmacies with point of service inquiries.
2. Educate prescribers on formulary and prior authorization processes.
3. Enter customer data and other relevant information into our documentation tool.
4. Assist members with pharmacy benefit inquires.
5. Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
6. Effectively communicate issues and resolutions to customers and appropriate internal staff.

Requirements:
3 to 5 years of recent PBM and/or pharmacy experience.
HS Diploma/GED or equivalent experience preferred.
Pharmacy Technician Certification (PTCB, NCCT, or ExCpt) preferred.

Skills:
PHARMACY, CUSTOMER SUPPORT, DOCUMENTATION, PHARMACY TECHNICIAN CERTIFICATION, PTCB,

Working Hours:
8 hours per day, 40 hours per week.

Language:
English (Speak, Read, Write).

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