Help Desk Support Specialist

4 weeks ago


Hampton, Virginia, United States Technipower Full time

Job Description

We are seeking a Help Desk Support Technician to join our team at Technipower.

In this role, you will be responsible for providing level 1 support for our clients in the IT Support Industry.

This position will involve troubleshooting hardware, software, and applications, as well as providing excellent customer service.

The ideal candidate will have excellent written and verbal communication skills, and be able to work in a fast-paced environment.

Key Responsibilities:

  • Provide level 1 support for hardware, software, and applications
  • Respond to customer inquiries in a prompt and courteous manner
  • Work collaboratively with the IT team to resolve technical issues
  • Provide excellent customer service and support

Requirements:

  • Ability to answer phones and respond to customer inquiries
  • Excellent written and verbal communication skills
  • Ability to troubleshoot hardware, software, and applications
  • Ability to work in a fast-paced environment

Benefits:

  • Opportunity to work with a leading company in the IT Support Industry
  • Competitive hourly rate
  • Opportunity to develop your skills and experience in a fast-paced environment


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