Service Operations Supervisor
2 weeks ago
At Swickard Auto Group, we are driven by our ambition to lead in both sales and service within the communities we serve, while transforming the vehicle purchasing experience and providing tailored service to our clients. We believe in empowering our team members to exceed customer expectations by nurturing an innovative and entrepreneurial environment. If you are a creative thinker seeking a rewarding and challenging role, we invite you to explore this opportunity.
Your Impact:
As a Service Operations Supervisor, you will enhance the efficiency of the service department to achieve optimal productivity, cultivate a loyal customer base, foster positive employee relations, establish and meet sales and profit goals, and maintain comprehensive service records. Your role will be pivotal in ensuring that we become our clients' preferred destination for purchasing, leasing, or servicing their vehicles.
Success Indicators:
- Exhibiting a high "Hospitality Quotient" characterized by kindness, optimism, intellectual curiosity, strong work ethic, empathy, self-awareness, and integrity.
- Conducting daily one-on-one meetings with each Assistant Service Manager to address potential service challenges.
- Overseeing automotive repairs and maintenance to avert operational setbacks.
- Collaborating with the service director to define departmental goals.
- Recruiting, interviewing, and training service personnel.
- Aligning technical teams with production needs.
- Maintaining daily sales and production records as directed by management.
- Assessing and analyzing service sales performance.
- Staying informed about new products and updates to existing offerings.
- Managing departmental finances within the parameters set by management.
- Ensuring smooth repair-order processes to maximize efficiency.
- Monitoring warranty activities to guarantee adherence to policies and procedures.
- Upholding the dealership's vehicle care and operational standards.
- Coordinating payroll for service staff in conjunction with the payroll department, with approvals from the service director and general manager.
- Enforcing OSHA regulations and procedures.
- Conducting performance assessments.
- Participating in operational strategy sessions.
- Maintaining the facility and equipment.
- Leading weekly department meetings and attending managerial meetings.
- Exceptional leadership abilities with a passion for employee development.
- Proficient time management skills with a track record of meeting and exceeding targets.
- Strong organizational and leadership capabilities.
- Attention to detail with a commitment to resolving complex issues.
- Excellent written and verbal communication skills.
- Positive and outgoing demeanor.
- Knowledge of inventory management and control.
- Founded in 2014, we have established ourselves as a leader in the automotive sector, collaborating with prestigious brands.
- We employ over 2,000 individuals across multiple dealerships and continue to expand.
- Recognized as one of the fastest-growing auto groups in the industry.
- We operate as a cohesive team, where every member contributes to our collective success.
- We pride ourselves on being a hospitality-focused organization within the automotive industry.
- Continuous training and support.
- Opportunities for personal and professional advancement.
- Commitment to diversity, inclusion, and equal opportunity in our workplace.
- Medical, dental, vision, life, and pet insurance.
- Optional disability coverage.
- 401k retirement plan.
- Paid holidays and PTO.
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