Community Outreach Liaison

1 month ago


Miami, Florida, United States SSM Services, inc Full time
Job Overview

We are seeking a skilled Community Outreach Liaison to join our team at SSM Services, inc. The successful candidate will be responsible for engaging with local community members, educating them about our client's products and services, and assisting them through the qualification and sign-up process.

The ideal candidate will have excellent communication skills, a high level of emotional intelligence, and a proven track record of building effective relationships with community members, co-workers, and clients. They will also be entrepreneurial-minded, highly motivated, and driven to grow and develop within the company.

Key Responsibilities:

  • Engage prospective enrollees in the local community and educate them about our client's products and services
  • Qualify potential customers to determine their eligibility for specialized products
  • Drive a high level of self-generated lead activity to create a referral pipeline
  • Collaborate with fellow Community Outreach Liaisons and the customer service team to learn best practices and develop streamlined outreach and marketing methods
  • Deliver an exceptional customer experience throughout the entire sign-up process, as well as continuing to offer support even after enrolled in the program

Requirements:

  • Associates degree in business, communications, or marketing is highly preferred, but not necessary depending on prior experience
  • At least 1-2 years of customer service, sales, community involvement, or any other applicable experience
  • High level of emotional intelligence and superior communication skills
  • Professional, reliable, and genuine demeanor with a proven track record of building effective relationships with community members, co-workers, and clients
  • Entrepreneurial-minded with a high level of motivation and desire for growth


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