Community Outreach Coordinator, FL PACE Centers

3 weeks ago


Miami, Florida, United States Miami Jewish Health Full time

Job Summary:

The Community Outreach Specialist plays a critical role in developing a growing base of referral sources that drive monthly budgeted enrollment goals through increased PACE referrals.

Key Responsibilities:

  • Implement the organization's outreach strategy to achieve sales and enrollment goals through effective Business Development efforts
  • Attend networking meetings on a regular basis to meet or exceed established referral goals
  • Serve as a central point for all business development for assigned market
  • Build new strategic relationships while intentionally nurturing existing relationships that provide referrals
  • Adjust strategy based on ROI of time spent vs. referrals gained
  • Develop and maintain a strong market understanding while identifying opportunities and potential relationships
  • Maintain a working knowledge of the local market trends and competitors to assist in development of business development strategies and action plans
  • Create and implement an effective outreach program including both professional referral development and community relations efforts
  • Act as lead external sales representative by scheduling and conducting outside sales appointments, networking, and referral source event planning
  • Develop relationships with key community influencers
  • 75% of all hours worked should be spent in the field in planned or drop-in visits with professional referral sources or attending professional referral source events, with the remaining 25% spent at the PACE center scheduling visits and doing follow ups
  • Effectively use CRM to track communications, cultivate relationships over time and collect data that drives strategy
  • Perform community outreach activities including presentations, exhibits and one on one contact with community groups, as needed
  • Participate in all department, Florida PACE Center Management Team, and in-service meetings

Requirements:

  • Bachelor's degree or equivalent combination of education and experience (Healthcare-related area, Communications or Marketing preferred)
  • 5 to 7 years of experience required; Healthcare, Admissions, Marketing, Sales, Customer Service, or related field preferred
  • Valid Florida driver's license and auto insurance for use of personal vehicle to perform job duties
  • Medical Terminology Certification preferred

Working Conditions:

Normal working condition with adequate lighting and ventilation

Organizational Expectations:

  • Ensures that resident's/patient's rights are adhered to
  • Demonstrates professionalism and accountability
  • Demonstrates a caring attitude consistent with Miami Jewish Empathicare SM toward MJH residents, patients, family members, employees, and other facility guests
  • Demonstrates excellent communication skills
  • Ensures confidentiality and security of patients' medical information
  • Identifies and utilizes appropriate channels of communication
  • Able to speak, read and write English
  • Able to think and act calmly to meet unusual occurrences of the job
  • Adheres to the organization's Mission, Vision and Values
  • Participates in departmental activities, meetings and in-services and follows established guidelines
  • Maintains a safe working environment


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