Community Outreach Coordinator, FL PACE Centers
3 weeks ago
Job Summary:
The Community Outreach Specialist plays a critical role in developing a growing base of referral sources that drive monthly budgeted enrollment goals through increased PACE referrals.
Key Responsibilities:
- Implement the organization's outreach strategy to achieve sales and enrollment goals through effective Business Development efforts
- Attend networking meetings on a regular basis to meet or exceed established referral goals
- Serve as a central point for all business development for assigned market
- Build new strategic relationships while intentionally nurturing existing relationships that provide referrals
- Adjust strategy based on ROI of time spent vs. referrals gained
- Develop and maintain a strong market understanding while identifying opportunities and potential relationships
- Maintain a working knowledge of the local market trends and competitors to assist in development of business development strategies and action plans
- Create and implement an effective outreach program including both professional referral development and community relations efforts
- Act as lead external sales representative by scheduling and conducting outside sales appointments, networking, and referral source event planning
- Develop relationships with key community influencers
- 75% of all hours worked should be spent in the field in planned or drop-in visits with professional referral sources or attending professional referral source events, with the remaining 25% spent at the PACE center scheduling visits and doing follow ups
- Effectively use CRM to track communications, cultivate relationships over time and collect data that drives strategy
- Perform community outreach activities including presentations, exhibits and one on one contact with community groups, as needed
- Participate in all department, Florida PACE Center Management Team, and in-service meetings
Requirements:
- Bachelor's degree or equivalent combination of education and experience (Healthcare-related area, Communications or Marketing preferred)
- 5 to 7 years of experience required; Healthcare, Admissions, Marketing, Sales, Customer Service, or related field preferred
- Valid Florida driver's license and auto insurance for use of personal vehicle to perform job duties
- Medical Terminology Certification preferred
Working Conditions:
Normal working condition with adequate lighting and ventilation
Organizational Expectations:
- Ensures that resident's/patient's rights are adhered to
- Demonstrates professionalism and accountability
- Demonstrates a caring attitude consistent with Miami Jewish Empathicare SM toward MJH residents, patients, family members, employees, and other facility guests
- Demonstrates excellent communication skills
- Ensures confidentiality and security of patients' medical information
- Identifies and utilizes appropriate channels of communication
- Able to speak, read and write English
- Able to think and act calmly to meet unusual occurrences of the job
- Adheres to the organization's Mission, Vision and Values
- Participates in departmental activities, meetings and in-services and follows established guidelines
- Maintains a safe working environment
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