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Customer Service Team Lead
2 months ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Shamrock Foods Company. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities- Lead a team of customer service representatives and provide guidance and support to ensure they are equipped to handle customer inquiries and issues.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback and make recommendations for process improvements.
- Collaborate with other departments to ensure seamless customer service and resolve customer complaints in a timely and professional manner.
- Stay up-to-date with industry trends and best practices in customer service and make recommendations for implementation.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 3 years of experience in customer service leadership or a related field.
- Proven track record of improving customer satisfaction and loyalty.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
At Shamrock Foods Company, we offer a competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.
