Customer Service Team Lead

2 months ago


Phoenix, Arizona, United States Wells Fargo Full time

Job Summary: As a Customer Service Associate Manager at Wells Fargo, you will be responsible for supervising a team of Customer Service Representatives to ensure timely and quality resolution of customer inquiries, complaints, and disputes. This role requires strong leadership and communication skills to identify opportunities for process improvements and implement changes to enhance the customer experience.

Key Responsibilities:

  • Supervise and coach Customer Service Representatives to ensure they have the necessary skills and knowledge to resolve customer issues effectively.
  • Develop and implement process improvements to enhance the customer experience and improve efficiency.
  • Collaborate with cross-functional teams to resolve complex customer issues and improve customer satisfaction.
  • Identify and address opportunities for growth and development within the team.

Requirements:

  • Strong leadership and communication skills.
  • Ability to analyze complex customer issues and develop effective solutions.
  • Experience in customer service or a related field.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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