Team Lead

6 days ago


Phoenix, Arizona, United States Party City Full time
Job Description

Are you passionate about delivering exceptional customer experiences?

We are seeking a highly motivated and experienced Team Lead to join our team at Party City. As a Team Lead, you will be responsible for executing best-in-class sales and service strategies, reinforcing exceptional customer service behaviors, and providing value to our guests through a customer-friendly in-store and curbside shopping experience.

Key Responsibilities:
  • Lead a team in a dynamic and fast-paced environment to deliver on sales, profit, and service targets
  • Master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others
  • Manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement
  • Assist the Store Team Leader with team onboarding and learning
  • Direct and coach store team members to ensure exceptional customer service
  • Support the Store Team Leader in holding associates accountable to expectations
Requirements:
  • Prior retail management experience
  • Strong communication skills and the ability to build relationships with staff and customers
  • Adaptability and ability to manage change daily through your team
  • Ability to work a schedule that aligns to customer and business needs (including early morning, evening, overnight shifts, and weekends)
What We Offer:
  • Competitive salary
  • Comprehensive benefit plan
  • 401(K) program
  • Tuition reimbursement
  • Fun working environment
  • Generous associate discount
  • Lifestyle benefits

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