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**Driver Operations Manager**, **Transportation Supervisor**

2 months ago

Woodbridge, Virginia, United States Keolis North America LLC Full time
About the Role

We are seeking a highly skilled and experienced Driver Operations Manager to join our team at Keolis North America LLC. As a key member of our operations team, you will be responsible for overseeing the daily activities of our drivers and ensuring the highest level of service delivery to our customers.

Key Responsibilities
  • Safety Management: Develop and implement safety policies and procedures to ensure a safe working environment for our drivers and the public.
  • Operational Excellence: Manage the performance of our drivers, including absenteeism, productivity, and customer satisfaction.
  • Customer Satisfaction: Ensure that our drivers provide exceptional customer service, responding to customer complaints and feedback in a timely and professional manner.
  • Employee Engagement: Foster a positive and inclusive work environment, promoting employee engagement and retention through regular coaching, feedback, and recognition.
  • Economic Performance: Manage labor costs, absenteeism, and recruiting expenses to ensure the financial performance of our location meets or exceeds budgeted levels.
Requirements
  • Minimum 3 years of experience in a supervisory role, preferably in the transportation industry.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Fluent in English, with excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to identify and address operational issues.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A commitment to safety, customer satisfaction, and employee engagement.