Marine Loan Specialist

4 days ago


Miami, Florida, United States Boats Group Full time
Job Description

**About the Role:**

We are seeking a highly skilled and detail-oriented Loan Closer to join our team at Boats Group. As a Loan Closer, you will play a critical role in assisting customers through the loan application closing process, providing technical support for our online platform, and collaborating with our Inside Sales and Underwriting teams to educate and guide them on loan products.

Key Responsibilities:

  • Guide Customers: Assist customers through the consumer loan closing process by responding to inquiries and providing clear guidance.
  • Provide Technical Support: Offer expert technical assistance to clients navigating our online platform, maintaining deep knowledge of all our products and services.
  • Collaborate with Teams: Work closely with the Inside Sales and Underwriting teams to educate on loan products, address customer financial needs, and explore loan options.
  • Consult and Cross-Sell: Advise customers on the best products for their needs and cross-sell additional products and services when appropriate.
  • Manage Liens: Ensure timely closing processing of liens, titles, and registrations.
  • Support Operations: Provide clerical support, including copying and filing, to keep customers informed and ensure timely loan closures.
  • Ensure Compliance: Guarantee that all consumer loan applications comply with company and regulatory policies.
  • Educate and Inform: Partner with Inside Sales and Underwriting teams to support education on consumer loan products and options.

Requirements:

  • Strong Communication Skills: Excellent written and verbal communication for engaging with customers.
  • Attention to Detail: Superior attention to detail to manage and closing process loan information accurately.
  • Customer Service Focus: A positive attitude and exceptional telephone demeanor to ensure high levels of customer satisfaction.
  • Tech Savvy: Ability to quickly learn new software systems and explain them to a non-technical audience.
  • Loan Knowledge: Deep understanding of banking and consumer loans, including relevant laws and regulations.
  • Project Management: Experience handling multiple projects and tasks efficiently in a fast-paced environment.
  • Process Adherence: Commitment to following standard processes, routines, and standards to manage a high volume of loans.

What We Offer:

  • Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
  • Generous Time Off: Take time off as you want, with additional benefits including your birthday off, 8 holidays, and the days between Christmas and New Year's.
  • Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.
  • Modern Office Perks: Our vibrant Miami office has state-of-the-art amenities including an electric sit/stand desk, dual monitors, a gym, and an array of snacks and beverages.
  • Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
  • Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
  • Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.


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