Fleet Operations Manager

2 weeks ago


Conyers, Georgia, United States Jahlove Roadside Service LLC Full time
Job Overview

Position Summary

The role of a Fleet Operations Manager encompasses the following responsibilities:

· Educate and mentor service technicians in light vehicle operations.

· Oversee incoming service requests, manage logs, and assign routes for both light service and towing personnel.

· Ensure compliance with company standards regarding personal grooming and uniforms.

· Occasionally perform emergency roadside assistance, including tire changes, lockouts, jump starts, and fuel delivery, while also covering shifts for service technicians and tow operators as necessary.

· Organize and facilitate monthly meetings with technicians to discuss safety protocols, service quality, and feedback from customer surveys.

· Prepare and dispatch daily communications (via text) to service technicians and tow operators regarding safety, quality, and performance metrics.

· Continuously review company-provided materials to enhance industry knowledge and job proficiency.

· Conduct monthly audits and inspections of vehicle equipment and supplies.

· Monitor weekly vehicle mileage and fuel consumption for each vehicle in the fleet.

· Operate vehicles in a safe and responsible manner.

· Follow up with customers to assess the service quality and performance of technicians.

· Ensure that service technicians complete daily pre/post operational checklists, maintain cleanliness of vehicles, ensure proper signage and equipment condition, and schedule vehicle maintenance (oil changes) before reaching 4,000 miles.

Essential Skills and Qualifications

The ideal candidate should possess the following skills and qualifications:

· Excellent communication abilities—technicians will engage with customers, discussing automotive issues, diagnosing problems, and providing necessary assistance.

· Advanced knowledge of automotive systems and maintenance—many technicians will perform minor repairs on-site during breakdowns.

· Experience in management roles.

· Capability to acquire basic mechanical, electrical, and troubleshooting skills.

· Strong work ethic and ability to collaborate effectively with others.

· Professional appearance.

Educational and Experience Requirements

· Candidates must be at least 18 years old.

· A valid driver's license with a clean driving record is required.

· Georgia Special Operator's License or certification from the Georgia Department of Motor Vehicles (DMV) is necessary.

· A minimum of 2-4 years of relevant work experience is preferred.

· Experience in the trucking or automotive repair industry is advantageous.

· A college degree or associate degree is a plus.

Employment Type

Full-Time, Salary Exempt

Company Overview

Jahlove Roadside Service LLC has been providing exceptional roadside assistance for five years. Our services include towing, tire changes, lockout assistance, fuel delivery, and jump starts, primarily serving the metro Atlanta area.


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