Customer Service Representative
2 weeks ago
Job Summary:
Kualoa Ranch Hawai'i is seeking a highly skilled and customer-focused Guest Experience Agent to join our team. As a Guest Experience Agent, you will be responsible for providing exceptional customer service to guests, wholesale agencies, and vendors via phone, email, and in person.
Key Responsibilities:
- Deliver outstanding customer service to guests, agencies, and vendors, both over the phone and in person.
- Fulfill reservation requests and proactively promote tours, packages, and products to maximize sales.
- Provide accurate information regarding tour pricing, restrictions, routes, and availability.
- Create, monitor, and maintain reservations using the electronic reservation and register systems.
- Manage daily transactions in accordance with company policies.
- Coordinate transportation logistics, including ordering vehicles from bus companies for guest transport to and from Waikiki.
- Prepare and distribute daily manifests for all departments to ensure smooth operations.
Requirements:
- High school diploma or equivalent required.
- Minimum of 2 years of customer service experience, preferably in the hospitality industry.
- Experience working in a call center or handling multiple phone lines is preferred.
- Proficiency in computer applications such as Excel, Outlook, Google Docs, and Word.
- At least 4 months of cash handling experience.
- Strong multitasking and problem-solving abilities in a fast-paced environment.
- Bilingual in Japanese, Chinese, Korean, or Spanish are highly preferred but not required.
Work Environment:
Kualoa Ranch Hawai'i is proud to be a drug-free and equal opportunity employer. We do not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state, or federal law.
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