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Bilingual Spanish Reception Specialist

2 months ago

White Plains, New York, United States Classic Westchester Full time
Position Overview

Key Responsibilities

  • Telephone Management: Handle incoming calls efficiently.
  • Appointment Coordination: Schedule appointments promptly, considering both patient and clinician preferences.
  • Patient Scheduling: Organize new patient visits and follow-up appointments, including necessary tests.
  • Message Relay: Take and relay messages regarding medical inquiries to the appropriate healthcare providers.
  • Call Routing: Direct calls to the relevant staff members as required.
  • Administrative Support: Provide comprehensive office assistance to physicians, including document scanning, letter typing, and material preparation for academic purposes.
  • Patient Records Management: Uphold HIPAA confidentiality standards while discussing patient information.
  • Customer Service Excellence: Exhibit outstanding service to both internal and external clients.
  • Additional Duties: Perform other tasks as assigned.

Qualifications and Experience

  • High school diploma or equivalent is mandatory.
  • A minimum of one year of experience in a medical office setting is essential.
  • Bilingual proficiency is required.