Patient Access Coordinator
17 hours ago
Unlock a Rewarding Career in Patient Access
At Optum, we're dedicated to delivering exceptional care and services to our patients. As a Patient Access Representative, you'll play a vital role in ensuring a seamless and positive experience for our patients and their families.
Key Responsibilities:
- Communicate effectively with patients and families to collect demographic and insurance information, ensuring accurate and timely registration.
- Utilize computer systems to enter and verify patient data, ensuring accuracy and completeness.
- Process referrals, pre-certifications, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage and benefits, creating price estimates and reverifications as needed.
- Collect patient co-pays and discuss out-of-pocket financial obligations with patients.
- Identify and collect outstanding balances from previous visits.
- Collaborate with referring provider offices to confirm and schedule appointments.
- Respond to patient inquiries and concerns in a compassionate and respectful manner.
- Analyze patient data reports and follow up on issues and inconsistencies.
What We Offer:
- A competitive salary and comprehensive benefits package.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- A chance to make a meaningful difference in the lives of our patients and their families.
Requirements:
- High school diploma or equivalent.
- 1+ years of customer service experience.
- Ability to work overnight shifts and rotating weekends.
Preferred Qualifications:
- 1+ years of experience in scheduling and authorizations.
- Healthcare experience and clinical knowledge.
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong time-management and organizational skills.
- Ability to build rapport quickly and sustain working relationships.
Physical and Work Environment:
- Standing for long periods of time while using a workstation and phone/headset.
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer.
UnitedHealth Group is a drug-free workplace.
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