Patient Access Representative

4 weeks ago


Oneonta NY USA, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at UnitedHealth Group. As a Patient Access Representative, you will play a critical role in ensuring that patients receive exceptional care and service from the moment they arrive at our facilities.

Key Responsibilities
  • Collect and verify patient demographic and insurance information to ensure accurate billing and reimbursement
  • Secure required signatures from patients and/or representatives to protect hospital interests
  • Provide excellent patient experience through effective communication and professionalism
  • Utilize computer systems to enter and verify patient data in real-time
  • Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizations
  • Verify insurance coverage and create price estimates as needed
  • Collect patient co-pays and conduct conversations on out-of-pocket financial obligations
  • Identify outstanding balances and attempt to collect amounts due
  • Respond to patient and caregiver inquiries in a compassionate and respectful manner
Requirements
  • High School Diploma or equivalent required
  • 1+ years of customer service experience
  • Ability to work full-time (40 hours/week), 3pm to 11pm with rotating weekends
  • Strong communication and interpersonal skills
  • Basic keyboarding skills
What We Offer

UnitedHealth Group offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) savings plan and employee stock purchase plan. We also offer education reimbursement, employee discounts, and a range of other benefits to support your career and well-being.

We are an equal employment opportunity/affirmative action employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity.



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