Breakfast Service Ambassador
7 days ago
The Complimentary AM Attendant is responsible for providing exceptional service to guests in the hotel's breakfast area. This role requires a high level of attention to detail, speed, and accuracy in delivering a warm and welcoming experience to our guests.
Responsibilities:- Provide top-notch service to guests in the breakfast area, ensuring a clean and organized environment.
- Be well-versed on hotel-brand standards, guest expectations, and the unique characteristics of the hotel and local area.
- Ability to perform numerical operations, read, comprehend, and write simple instructions.
- Deal with internal and external customers and staff in a patient, tactful, and diplomatic manner.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain regular attendance and high standards of personal appearance and grooming.
- Comply with hotel standards and regulations to ensure safe and efficient hotel operations.
- Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
- Accommodate special requests made by guests or offer alternatives.
- Communicate with all departments regarding in-house VIPs and special requests/needs.
- Support all areas of the beverage and food service as necessary.
- Answer the telephone according to standards.
- Have a complete knowledge of standards of service for receiving a room service order.
- Have a thorough knowledge of menus and current specials in all applicable departments.
- Carry out cashiering functions in closing checks and end-of-shift paperwork.
- Perform opening and closing procedures and side work duties according to station rotation assignment.
- Answer questions about the hotel, hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.
- Perform any other duties or attend meetings as requested by management.
La Quinta Inn & Suites Pomona offers a convenient stopping point for travelers passing through Pomona on Route 10. Guests will appreciate the soft pillow-top beds and 32-inch flat-panel televisions with premium cable channels. The free wireless high-speed Internet access is available for guests to stay connected. The fitness center is open 24 hours, and the Business Center provides a PC station for guests to work on their laptops or tablets. The Bright Side Market is a great option for late-night cravings or quick snacks.
Company Overview:Aimbridge Hospitality is the global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Benefits:- Competitive benefits package, including medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401(k) retirement plan.
USD $16.00/Hr. - USD $21.52/Hr.
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