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Hospitality Ambassador

2 months ago

San Diego California, United States Hilton San Diego Gaslamp Quarter Full time

Job Summary:

Hilton San Diego Gaslamp Quarter is seeking a highly skilled and charismatic Hospitality Ambassador to join our dynamic team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a warm and welcoming atmosphere, and exceeding our guests' expectations.

Key Responsibilities:

  • Greet guests with a smile and a friendly demeanor, making them feel welcome and valued.
  • Escort guests to their tables and ensure seating arrangements are organized, ensuring a seamless dining experience.
  • Provide menus, answer questions, and make recommendations, showcasing your knowledge of our hotel's amenities and services.
  • Coordinate with the kitchen and servers to ensure timely service, ensuring that our guests receive their food and beverages promptly.
  • Assist with taking reservations and managing the waiting list, ensuring that our guests are accommodated efficiently.
  • Maintain a clean and organized host/hostess station, ensuring that our guests are presented with a clean and welcoming environment.
  • Handle guest inquiries and resolve any issues or complaints, providing a high level of customer service and ensuring that our guests are satisfied.
  • Uphold high standards of professionalism and service excellence, embodying the Hilton brand's commitment to exceptional guest service.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Friendly and outgoing personality, with a passion for creating a warm and welcoming atmosphere.
  • Ability to multitask and work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Flexibility to work evenings, weekends, and holidays, with a willingness to adapt to changing circumstances.
  • Knowledge of reservation systems and basic computer skills, with the ability to learn and adapt to new technology.

Benefits:

  • Competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for career advancement and professional growth, with a commitment to employee development and training.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive benefits package, including paid time off, holidays, and a 401(k) matching program.