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Customer Service Ambassador

2 months ago

California, United States Alliance Care Group Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Customer Benefits Representative at Alliance Care Group. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Customer Engagement: Provide timely and professional responses to customer inquiries across various communication channels, ensuring a positive and personalized experience.
  • Benefits Education: Educate customers on the advantages and functionalities of our offerings, empowering them to make informed decisions and maximize their benefits.
  • Issue Resolution: Efficiently and effectively resolve customer concerns, providing solutions that meet their needs and exceed their expectations.
  • Record Keeping: Maintain accurate and detailed records of customer interactions and transactions, ensuring seamless communication and collaboration across departments.
  • Collaboration: Work closely with various departments to meet customer requirements, enhance overall satisfaction, and identify opportunities for growth and improvement.
  • Product Knowledge: Stay up-to-date on company policies, products, and special offers to provide accurate and informed customer assistance.
  • Continuous Improvement: Strive for continuous enhancements in customer loyalty and contentment, identifying areas for improvement and implementing changes to drive business growth.
Requirements
  • Education: Minimum high school diploma; preference for an associate or bachelor's degree in a related field.
  • Experience: Prior experience in customer service, sales, or a related field is beneficial, with a strong focus on building rapport and resolving customer concerns.
  • Skills: Strong communication and problem-solving skills, with the ability to build trust and rapport with customers. Effective time management and multitasking skills, with the ability to work in a fast-paced environment.
  • Technical Skills: Proficiency in utilizing computers and customer service software, with the ability to learn new systems and technologies quickly.
  • Availability: Flexibility to work varied hours, including weekends and evenings, with a positive demeanor and a genuine desire to assist others.