Client Service Representative
9 hours ago
At SMH Business Services, we're committed to fostering a culture of inclusivity and diversity. We're seeking a talented Client Account Manager to join our team, someone who is passionate about delivering exceptional customer experiences and driving business growth.
The ideal candidate will have 1-2 years of experience in a customer-facing role, with a proven track record of success in negotiating and upselling. They will be a friendly and approachable professional who prioritizes building positive relationships with customers and colleagues alike.
Key Responsibilities:
- Initiate contact with customers to provide friendly and helpful answers to their product inquiries
- Work closely with customers to service their needs and complete the sales process
- Navigate challenging customer questions and maintain a pleasant and helpful demeanor
- Learn and apply sales techniques to achieve high closing rates and customer retention
- Create purchase orders and facilitate onboarding with customers and the consumer
- Generate new accounts and add them to the CRM with timely responses to customer inquiries
- Participate in ongoing training and skills advancement opportunities
Requirements:
- 1-2 years of experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks simultaneously and thrive in a fast-paced environment
- Outgoing and friendly personality with a passion for delivering exceptional customer experiences
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you're a motivated and customer-focused professional looking to take your career to the next level, we encourage you to apply.
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