Client Service Representative

4 weeks ago


Daly City, California, United States Gentiva Full time
About the Role

Gentiva Personal Care is seeking a highly skilled Client Service Representative to join our team. As a key member of our team, you will be responsible for ensuring the highest level of quality care for our clients.

Key Responsibilities
  • Provide exceptional customer service to clients and their families
  • Coordinate and document all supervisory visits for the branch
  • Communicate with clients and responsible parties to coordinate service plans
  • Introduce new personal care assistants for all schedule changes with clients
  • Document all client communications in Matrix
  • Collaborate with branch and staffing managers to resolve client concerns and prevent unnecessary discharges
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred
  • Two years of previous office experience and knowledge of filing
  • Two to five years of customer service experience preferred
  • Knowledge of Matrix
  • Familiarity with state and federal laws pertaining to the industry and labor laws
  • Strong communication, interpersonal, and organizational skills
  • Extensive telephone use required
  • Local car travel required
  • Must read, write, and speak fluent English
What We Offer
  • Comprehensive benefits package, including health insurance, 401(k) plan, tuition reimbursement, and PTO
  • Opportunity to participate in a fleet program
  • Competitive salaries
  • Mileage reimbursement
  • Professional growth and development opportunities

We are proud to be an EEO employer and maintain a drug-free workplace. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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