Client Service Representative
4 weeks ago
Gentiva Personal Care is seeking a highly skilled Client Service Representative to join our team. As a key member of our team, you will be responsible for ensuring the highest level of quality care for our clients.
Key Responsibilities- Provide exceptional customer service to clients and their families
- Coordinate and document all supervisory visits for the branch
- Communicate with clients and responsible parties to coordinate service plans
- Introduce new personal care assistants for all schedule changes with clients
- Document all client communications in Matrix
- Collaborate with branch and staffing managers to resolve client concerns and prevent unnecessary discharges
- High school diploma or equivalent required; bachelor's degree preferred
- Two years of previous office experience and knowledge of filing
- Two to five years of customer service experience preferred
- Knowledge of Matrix
- Familiarity with state and federal laws pertaining to the industry and labor laws
- Strong communication, interpersonal, and organizational skills
- Extensive telephone use required
- Local car travel required
- Must read, write, and speak fluent English
- Comprehensive benefits package, including health insurance, 401(k) plan, tuition reimbursement, and PTO
- Opportunity to participate in a fleet program
- Competitive salaries
- Mileage reimbursement
- Professional growth and development opportunities
We are proud to be an EEO employer and maintain a drug-free workplace. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Client Service Representative
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Daly City, California, United States Gentiva Full timeAbout Gentiva Personal CareGentiva Personal Care is a leading provider of personal care services, dedicated to delivering high-quality care to individuals in need. Our team of compassionate professionals is committed to making a positive impact in the lives of our clients and their families.Job SummaryWe are seeking a Client Service Representative to join...
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Client Service Representative
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