Bilingual Customer Service Representative

4 weeks ago


National City, California, United States NLC Consulting Inc. Full time
Job Title: Bilingual Customer Service Representative

Our company, NLC Consulting Inc., is seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in a fast-paced and dynamic environment.

Key Responsibilities:
  • Provide timely and effective customer support via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work closely with escalation partners to identify and document exceptions to standard processes
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
Requirements:
  • High school diploma or equivalent required; college degree or equivalent experience preferred
  • Excellent communication and interpersonal skills, both written and verbal
  • Ability to work in a team environment and provide support to colleagues as needed
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to work with a talented and diverse team


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