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Store Operations Manager

2 months ago

Houston, Texas, United States Brake Check Full time

Job Summary:

We are seeking an experienced and dynamic leader to join our team as a General Manager at Brake Check. As a key member of our store operations team, you will be responsible for driving business growth, delivering exceptional customer service, and leading a high-performing team.

Key Responsibilities:

  • Customer Engagement: Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Service Excellence: Foster a culture of exceptional service, addressing customer complaints promptly and delivering outstanding results.
  • Team Leadership: Recruit, train, and retain top talent, creating a positive and productive work environment that drives business success.
  • Inventory Management: Conduct regular inventory audits and maintain optimal stock levels to ensure maximum profitability.
  • Safety & Compliance: Ensure a safe and compliant work environment for team members and customers, adhering to all relevant policies and standards.

Requirements:

  • Leadership Experience: Proven ability to lead and motivate a team in a retail environment.
  • Customer Service Skills: Exceptional people skills, with a friendly demeanor that fosters trust and comfort with customers and team members.
  • Physical Demands: Ability to frequently reach, bend, stop, kneel, and handle tools or merchandise, with regular standing and walking on concrete surfaces.

Additional Requirements:

  • Criminal History Background Check: Must pass an acceptable background check.
  • Motor Vehicle Record (MVR): Must have an acceptable MVR.
  • Pre-Employment Drug Screen Evaluation: Must pass a pre-employment drug screen evaluation.