Store Operations Manager

4 weeks ago


Houston, Texas, United States El Rancho Supermercado Full time
Job Summary:

The Second Assistant Store Director is a key member of the store leadership team at El Rancho Supermercado. This role oversees daily store operations, providing leadership and direction to achieve profitable operation of the assigned retail store. The ideal candidate will have a proven track record of success in a retail operations role, with a strong focus on customer service, team development, and financial results.

Key Responsibilities:
  • Oversee total store operations in the absence of the Store Director and Assistant Store Director.
  • Maintain quality customer service by effectively training Team Members.
  • Oversee Team Members and implement strategies to increase productivity.
  • Track and complete Grocery department inventory in an accurate and timely manner.
  • Place orders based on accurate forecasting of Grocery department needs.
  • Receive merchandise and verify for quality and freshness of products.
  • Inspect floor displays to ensure products are properly rotated and merchandised.
  • As part of the store leadership team, review Team Members' weekly schedule to ensure fully staffed departments.
  • Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members.
  • As part of the store leadership team, ensure compliance with state and federal regulations while upholding company values, customer service, merchandising and pricing programs.
  • Continuously meet expectations of internal and external customers.
  • As part of the store leadership team, provide guidance to Department Managers to connect yearly goal to daily actions that focus on improvement of results.
  • Partner with the Department Trainers to achieve results.
  • Help maintain all weekly store metrics.
  • Perform additional management duties as assigned.

Requirements:
  • Minimum 2 years of experience in a progressive retail operations role.
  • Confident working in a fast-paced environment and exhibits excellent multi-tasking skills.
  • Proven experience in dealing effectively with diverse team member/management issues.
  • Knowledge of applicable state and federal laws applicable to effectively run a store, governmental compliance requirements, employment and labor laws, including immigration laws and processes.
  • Ability to speak, read, write and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms and documents.
  • Proficient computer skills in the areas of e-mail and internet required.
  • Effective planning, prioritization and time management skills with effective ability to follow-up on delegated assignments.
  • Perform other work-related duties as assigned.

Physical Demands and Work Conditions:
  • While performing job duties, the manager is required to sit, stand, and use the hands to handle objects, tools or controls.
  • Able to lift up to 50lbs.
  • Successful performance requires vision abilities that include close vision and the ability to adjust focus.
  • The work environment is that typical of an office and retail store. The noise level ranges from quiet to loud.
  • Ability to drive and flexible to travel to all company locations as required.


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