Client Support Specialist
2 weeks ago
Position Overview:
Imperial Dade is seeking a dedicated Customer Service Representative to enhance our operations. This role is pivotal in ensuring customer satisfaction and supporting our business growth.
The Customer Service Representative will engage with clients, manage order processing, and address inquiries regarding our extensive range of products and services.
This position operates during standard business hours, providing a structured work environment.
Compensation: Competitive hourly rate.
About Imperial Dade:
As a premier distributor of foodservice packaging and janitorial supplies across North America, Imperial Dade serves a diverse clientele in various sectors, including restaurants, healthcare, and entertainment. Our legacy, established in 1935, is built on delivering tailored supply chain solutions to over 90,000 customers through a vast network of branches.
Key Responsibilities:
You will be responsible for:
- Handling customer calls with professionalism and courtesy.
- Inputting and managing order data accurately.
- Collaborating with Sales Representatives to clarify customer requests.
- Reviewing past orders to ensure clarity and accuracy.
- Verifying information against source documents.
- Conducting quality checks and addressing any discrepancies.
- Generating order confirmations for clients.
- Identifying and resolving potential processing issues.
- Routing requests to appropriate departments.
- Gaining familiarity with Imperial Dade products and terminology.
- Meeting established performance and accuracy benchmarks.
- Assisting with reception duties as needed.
- Performing additional tasks as assigned.
Qualifications:
The ideal candidate will possess:
- Strong proficiency in MS Office and familiarity with other software applications.
- Exceptional communication abilities.
- A friendly demeanor and a proactive approach to assisting others.
Imperial Dade fosters a dynamic work environment, encouraging professional growth and offering a comprehensive benefits package, including health insurance, retirement plans, and generous paid time off. We are committed to creating an inclusive workplace where all employees are valued.
Imperial Dade is an equal opportunity employer, ensuring fair consideration for all applicants without regard to any non-merit-based factors.
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