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**Branch Coordinator

2 months ago

Camp Hill, Pennsylvania, United States Apria Full time
About the Role

We are seeking a highly skilled and detail-oriented Branch Coordinator to join our team at Apria. As a key member of our customer service team, you will play a critical role in ensuring that our patients receive the highest level of care and service.

Key Responsibilities
  • Act as the first point of contact for patients arriving in person, providing exceptional customer service and support.
  • Answer inbound calls from customers, troubleshoot common issues, and work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
  • Process orders efficiently and accurately, ensuring timely delivery of medical equipment and supplies.
  • Work with sales teams, referrals, and patients to gather documentation and information needed to meet insurance guidelines.
  • Review patient accounts, obtain necessary documentation, and ensure accurate billing and payment processing.
  • Collect credit card payments and reconcile daily receivables.
  • Perform outbound customer satisfaction calls to patients and referrals.
  • May conduct downloads of recording devices and perform functional tests on respiratory equipment.
Requirements
  • High school diploma or equivalent required.
  • At least one year of related work experience.
  • Excellent communication and problem-solving skills.
  • Intermediate to advanced computer skills and proficiency in multiple systems.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications
  • At least two years of experience in an office environment, healthcare setting, or call center.
  • Experience utilizing multi-line phone systems.
Work Environment

This role is performed in an office setting with moderate noise levels and indoor fluorescent lighting.