Operations Manager

3 days ago


Red Hill, Pennsylvania, United States Trotter Workforce Full time
Operations Manager Job Description

Trotter Workforce is seeking an experienced Operations Manager to oversee the management of our rental operations, including fleet and vendor management, while driving profitable growth and customer satisfaction.

Key Responsibilities:
  • Conduct thorough inspections of inbound and outbound trailers, documenting damage and billing customers accordingly.
  • Utilize solid mechanical expertise to guide mechanics in assessing and diagnosing issues, providing recommendations for resolution.
  • Process rental reservations and contracts, ensuring seamless customer experiences.
  • Manage road calls for rental units, facilitating effective communication with customers and vendors.
  • Perform routine yard inventories, maintaining accurate records and optimizing inventory levels.
  • Negotiate and procure vendor services, developing and maintaining strong relationships.
  • Oversee maintenance of customer, vendor, and trailer files, reviewing pricing and approving vendor invoicing.
  • Lead and manage Rental Operations employees and drivers, fostering a productive and motivated team.
  • Collaborate with the Service Manager to coordinate work order completion, ensuring timely and efficient resolution.
  • Identify and pursue new business opportunities, while maintaining existing customer relationships.
  • Interface with corporate accounting and administration, as well as other branch locations as needed.
  • Ensure the maintenance of company equipment, performing tasks as required.
Requirements:
  • Minimum 2 years' experience in the trailer industry, with a strong mechanical background.
  • Proven leadership skills, with the ability to motivate and manage staff effectively.
  • Rental leasing experience, with a focus on customer needs and satisfaction.
  • Dry van and refrigerated trailer knowledge, with a strong understanding of trailer operations.
  • Excellent communication skills, with the ability to delegate and follow up on tasks.
  • Self-motivated and driven individual, with a strong work ethic.
  • Proficient computer skills, with the ability to navigate various software systems.
Benefits:

Trotter Workforce offers a comprehensive benefits package, including health, dental, vision, and 401K, providing a secure and supportive work environment for our employees.


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