Resident Engagement Specialist
2 weeks ago
Company Overview
Position Overview
This role involves assisting community members by providing them with updates and information regarding unresolved issues that have not been addressed through standard communication methods.
Under the guidance of the Director and/or Administrator, the responsibilities of the candidate will encompass, but are not limited to, the following:
- Serve as a communication bridge between residents across various boroughs.
- Collaborate closely with heating personnel to ensure prompt resolution of reported issues.
- Analyze data within the TSAP and Siebel systems, including the generation of queries and reports.
- Assist residents with inquiries related to the online self-service portal.
- Coordinate efforts with the Heating Department and other operational teams.
- Oversee resident communications directed to the Heating Management Services Department.
- Maintain detailed records of interactions with residents; develop a robust data reporting framework for external use.
- Provide technical support to ensure that issues are accurately tracked, addressed, and resolved.
- Manage special initiatives as assigned.
- Perform additional related tasks to support Heating Operations.
Important Note:
The selected candidate must be prepared to work and travel throughout the boroughs and will be required to work rotating shifts, including weekends and holidays.
Qualifications
Candidate Requirements
- Completion of high school or equivalent, along with three years of experience in community engagement or related activities; or
- Equivalent education and/or experience as described above.
Additional Information
The City of New York is an equal opportunity employer dedicated to fostering a diverse workforce and ensuring a workplace free from discrimination and harassment based on any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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