Resident Engagement Specialist

2 weeks ago


Long Island City, United States City of New York Full time

Company Overview

Position Overview


This role involves assisting community members by providing them with updates and information regarding unresolved issues that have not been addressed through standard communication methods.

The chosen candidate will have significant autonomy in serving as a liaison for the department.

Under the guidance of the Director and/or Administrator, the responsibilities of the candidate will encompass, but are not limited to, the following:

  • Serve as a communication bridge between residents across various boroughs.
  • Collaborate closely with heating personnel to ensure prompt resolution of reported issues.
  • Analyze data within the TSAP and Siebel systems, including the generation of queries and reports.
  • Assist residents with inquiries related to the online self-service portal.
  • Coordinate efforts with the Heating Department and other operational teams.
  • Oversee resident communications directed to the Heating Management Services Department.
  • Maintain detailed records of interactions with residents; develop a robust data reporting framework for external use.
  • Provide technical support to ensure that issues are accurately tracked, addressed, and resolved.
  • Manage special initiatives as assigned.
  • Perform additional related tasks to support Heating Operations.

Important Note:

The selected candidate must be prepared to work and travel throughout the boroughs and will be required to work rotating shifts, including weekends and holidays.


Qualifications

Candidate Requirements

  • Completion of high school or equivalent, along with three years of experience in community engagement or related activities; or
  • Equivalent education and/or experience as described above.

Additional Information


The City of New York is an equal opportunity employer dedicated to fostering a diverse workforce and ensuring a workplace free from discrimination and harassment based on any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.



  • Long Island, United States Civics Education Project Full time

    Position OverviewImmediate Opportunities AvailableAbout Civics Education Project: Established to enhance civic knowledge and participation, Civics Education Project focuses on empowering individuals through informed engagement in the electoral process. Our initiatives encompass community outreach, educational programs, and strategic mobilization efforts.Role...


  • Long Island, United States Civics Education Project Full time

    Position OverviewImmediate Hiring OpportunityOrganization: Civics Education ProjectAbout Us: Since our inception, Civics Education Project has been dedicated to fostering informed and engaged communities. We specialize in providing strategic guidance, facilitating voter outreach initiatives, and implementing effective communication strategies to enhance...


  • Long Island City, United States Andersen Full time

    Position Overview:As a Customer Engagement Specialist, you will play a pivotal role in promoting our brand and generating interest in our innovative window and door solutions. About Us:Renewal by Andersen is a distinguished division of Andersen Windows, a leader in the window and door industry since 1903. Our mission is to revolutionize the window and door...


  • Long Island, United States Civics Education Project Full time

    Position OverviewImmediate Opportunities AvailableAbout Civics Education Project: Since its inception, Civics Education Project has been dedicated to fostering civic engagement and empowering communities through informed participation in the electoral process. Our focus includes strategic outreach, community education, and effective mobilization efforts.Role...


  • Long Island City, United States Live On NY Full time

    Position OverviewAt LiveOnNY, we are dedicated to saving lives, providing comfort, and enhancing legacies through organ, eye, and tissue donation for the diverse population we serve.Role Summary: The Faith Community Engagement Specialist will be responsible for establishing, nurturing, and expanding partnerships with faith leaders and their congregations...


  • Long Island City, United States FORTUNE SOCIETY INC Full time

    Job OverviewLocation: Long Island City, NYEmployment Type: Full TimeCompensation: $45,000 - $50,000 per yearTravel Requirements: Up to 50%Work Schedule: Day ShiftPosition Summary:The Community Engagement Specialist is responsible for effectively conducting outreach initiatives across various neighborhoods. This role involves engaging with the community to...


  • Long Beach, California, United States Glen Park Senior Living Full time

    Job OverviewAbout Glen Park Senior Living: We are committed to delivering outstanding senior living options that enhance the quality of life for our residents. Our focus is on providing tailored services in a nurturing and supportive atmosphere.Position Summary: We are seeking a Marketing Director/Retirement Counselor to play a pivotal role in our...


  • Ponca City, Oklahoma, United States The Renaissance of Ponca City Full time

    This role is accountable for overseeing all resident programs within a managed community, which includes organizing both internal and external resident events, developing the monthly activity schedule, coordinating outside entertainment, evaluating resident interests, and directing programs to fulfill their needs while liaising with the management...


  • Foster City, United States Manpower Engineering Full time

    Our client, a driving force in autonomous mobility, is seeking a Community Engagement Specialist to join their team. As a Community Engagement Specialist, you will be part of the Public Relation Organization supporting Communications. The ideal candidate will have an analytical mindset, excellent communication and be self-motivated and proactive which will...


  • David City, Nebraska, United States David Place Full time

    Engagement Specialist for Elderly Care at David PlaceAt David Place, we are committed to providing exceptional life and care services tailored for seniors. Our guiding principle, Dignity in Life, shapes our approach to revolutionizing long-term care through excellence. This position requires working every other weekend and holiday.Key Responsibilities:Design...


  • Long Beach, California, United States Experiential Group Full time

    Job OverviewAt Experiential Group, we are dedicated to enhancing the lives of individuals and communities through our innovative outreach initiatives. We are currently seeking a motivated Client Engagement Specialist to join our team. This role is essential in executing new and dynamic fundraising strategies while diversifying our revenue sources and...


  • Sun City Center, Florida, United States Aston Gardens at Sun City Center Full time

    FIND YOUR PASSIONAt Aston Gardens at Sun City Center, a vibrant community within Discovery Senior Living, we offer fulfilling career opportunities that allow you to positively impact the lives of our residents.About Discovery Senior LivingAs one of the top five senior housing providers in the United States, Discovery Senior Living is celebrated for its...


  • Long Beach, California, United States StretchLab Full time

    Client Engagement Specialist Position Overview StretchLab is on the lookout for a dynamic, enthusiastic, and sales-driven Client Engagement Specialist who is passionate about fitness and community. Our new studios are dedicated to enhancing the well-being of our clients through personalized stretching services. Founded in 2015, StretchLab has established...


  • Oklahoma City, Oklahoma, United States Morada Midwest City Full time

    Job OverviewFIND YOUR PASSIONAt Morada Midwest City, a vibrant community within Morada Senior Living, we offer fulfilling career paths that allow you to positively impact the lives of our residents.About Morada Senior LivingMorada Senior Living is recognized as one of the top five senior housing providers in the United States, celebrated for its luxurious...


  • Long Beach, California, United States HydraFacial Company Full time

    Client Engagement SpecialistCustomer ServiceOverview*Position at The HydraFacial Company*WHY YOU'LL ENJOY THIS ROLE:You will play a vital role in enhancing sales for underperforming clients while celebrating their achievements.Your focus will be on establishing efficient and consistent interactions with clients.Transform our strategy into your unique...


  • Long Beach, California, United States Mela Group, Inc. Full time

    Position OverviewThe Customer Engagement Specialist plays a vital role in ensuring effective communication and support for outreach enrollment initiatives. This position serves as the primary point of contact for client inquiries and concerns, facilitating a smooth experience for all customers.Key ResponsibilitiesProvide exceptional customer support related...


  • Long Beach, California, United States Mela Group, Inc. Full time

    Position OverviewThe Customer Engagement Specialist plays a crucial role in facilitating outreach enrollment processes. This position serves as the primary liaison for customer inquiries and concerns, ensuring a high level of satisfaction.Key ResponsibilitiesAddress and resolve customer inquiries related to enrollment.Act as the main point of contact for...


  • Long Beach, California, United States Mela Group, Inc. Full time

    Position OverviewThe Customer Engagement Specialist plays a vital role in facilitating outreach enrollment processes. This position is essential for ensuring a seamless experience for customers seeking assistance.Key ResponsibilitiesAct as the primary point of contact for customer inquiries related to outreach enrollment.Provide exceptional support and...


  • Arkansas City, Kansas, United States Alderbrook Village Full time

    FIND YOUR PASSIONAlderbrook Village is a distinguished member of the Discovery Senior Living family, dedicated to managing vibrant and supportive senior living environments. Our organization is built on the foundation of our "Culture Keepers," a team of dedicated professionals who are essential in delivering exceptional experiences for our residents.We...


  • Rock Island, United States The Arc of the Quad Cities Area Full time

    Job DescriptionJob DescriptionThe Arc of the Quad Cities Area is actively seeking a Resident Accounts Specialist! At The Arc, we actively support our mission statement: "The Arc’s mission is to empower people with disabilities to believe in their own unique abilities and achieve their full potential by providing quality, innovative services that focus on...