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Technical Support Specialist
2 months ago
IT Service Desk Technician
This role is a full-time, on-site position.
Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM
- Competitive hourly wage
- Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
- 401k plan with an attractive employer contribution.
- Paid Time Off, Holidays, and Flexible Holidays.
- Tuition reimbursement program.
- Opportunities for professional development and career advancement.
The IT Service Desk Technician serves as the primary IT support for staff. Key responsibilities include managing incoming support requests via phone and email, overseeing ticketing systems, and documenting issues for resolution. Strong customer service skills, effective communication, multitasking capabilities, and technical knowledge are essential for success in this position.
Why Choose Continuing Life:
Continuing Life operates multiple Continuing Care Retirement Communities (CCRCs) throughout California, providing a comprehensive solution with skilled personnel and advanced IT systems for community management. We emphasize employee development through our talent review process, ensuring staff achieve their professional goals and find satisfaction in their roles. Our commitment to training and education is reflected in our tuition assistance program. We actively seek employee feedback to enhance the workplace environment and have been recognized as one of the top employers in the Aging Services sector.
Qualifications:
The ideal candidate will demonstrate reliability and adhere to established protocols.
- 3-5 years of experience in an IT service desk or desktop support role.
- Proficient in prioritizing tasks and managing multiple responsibilities.
- Quick learner with the ability to adapt with minimal supervision.
- Capable of interacting professionally with personnel at all levels.
- Excellent verbal and written communication skills are mandatory.
- Willingness to travel as necessary.
Continuing Life LLC is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
