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Front Desk Representative

2 months ago

New Orleans Louisiana, United States Hotel Tonnelle TributePortfolio Full time
Job Summary

As a Front Desk Agent at Hotel Tonnelle TributePortfolio, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Make and modify reservations, including handling room assignments and rate quotes.
  • Provide attentive and courteous service to all guests, ensuring their needs are met and exceeded.
  • Handle guest inquiries and requests, including providing information on hotel services, facilities, and local attractions.
  • Operate the front desk computer system, including logging and delivering packages, mail, and messages.
  • Participate in emergency procedures as required, including fire drills and guest evacuations.
  • Perform other duties as assigned, including assisting coworkers in other areas of the hotel and maintaining a clean and organized work environment.
Requirements:
  • High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Positive and upbeat personality with a desire to deliver outstanding customer service.
  • Ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
  • Effective communication and interpersonal skills, including the ability to work well with guests and coworkers.
  • Basic arithmetic skills and ability to work with financial information and data.
  • Ability to read, comprehend, and write simple instructions and correspondence.
  • Operational knowledge of Microsoft Office suite.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits:
  • Competitive salary and benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income, term life, and AD&D insurance.
  • Paid time off and employee assistance program.
  • 401(k) retirement plan.