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Site Operations Manager

2 months ago

Sherman, United States Wash Masters Sherman Full time

Position Overview:
This role is a pivotal leadership opportunity for a results-driven individual eager to manage a car wash location. The responsibilities encompass sales management, recruitment, training, team leadership, comprehensive P&L oversight, and, most importantly, delivering exceptional customer service and experience consistently. At Wash Masters Sherman, we are committed to providing a superior customer experience, and we seek intelligent, compassionate, and motivated individuals who will engage with their team and assist them in achieving their personal and professional aspirations.

Key Responsibilities:

  • Lead the on-site operations at the car wash, warmly welcoming and engaging with customers while setting a positive example for the team.
  • Establish and uphold high standards of customer service, overseeing the daily operations of the facility to maximize sales and memberships through exemplary service.
  • Ensure a pristine and safe environment for both staff and customers, paying meticulous attention to cleanliness and operational standards.
  • Recruit and retain a talented team of dedicated individuals.
  • Invest time in the professional development of team members, providing constructive feedback and opportunities for skill enhancement.
  • Continuously enhance leadership capabilities through ongoing learning and development.
  • Drive revenue growth by ensuring every customer is greeted with enthusiasm and respect.
  • Collaborate with maintenance professionals to ensure the upkeep of equipment and supplies.
  • Foster a positive work environment by mentoring and inspiring team members.
  • Conduct regular meetings and training sessions to ensure compliance with company policies and procedures.
  • Manage daily financial operations, including cash deposits and inventory management.
  • Address customer inquiries and concerns promptly and effectively.
  • Perform additional duties as assigned.

Qualifications:

  • Demonstrated leadership and communication skills.
  • Proven track record in developing team members and leaders.
  • Self-motivated and results-oriented.
  • Experience in driving financial results.
  • Exceptional customer service abilities.
  • Familiarity with membership models and preventative maintenance programs is preferred.
  • Ability to read, count, and write accurately.
  • Willingness to work flexible hours, including weekends and holidays.
  • Maintain a professional appearance in accordance with company standards.
  • Minimum of 2 years of experience in a management role within a high-performing environment.
  • Experience in hiring, training, and managing team members.
  • Understanding of P&L statements and financial management.
  • Retail experience is advantageous.
  • High school diploma or equivalent; college degree preferred.
  • Ability to lift up to 15 pounds as needed.
  • Valid driver's license required.

Work Environment:
This position involves working outdoors in a dynamic environment, which may include exposure to noise from car wash equipment. The role requires physical activity, including lifting, bending, and reaching.

Compensation and Benefits:
We offer a competitive salary along with benefits such as 401(k) matching, opportunities for advancement, paid training, parental leave, referral programs, retirement plans, tuition reimbursement, and bonus opportunities.

Schedule:
This is a full-time position with a schedule that may include weekdays, weekends, and holidays as needed.